Privacy Policy

The general terms and conditions of the online store Gostilna Pri Hrvatu are drafted in accordance with the Consumer Protection Act (hereinafter: ZVPot), the Personal Data Protection Act (hereinafter: ZVOP-1), and the Electronic Communications Act (hereinafter: ZEKom-1). The online store Gostilna Pri Hrvatu is operated by the company Gostilna Pri Hrvatu, Branko Slamar s.p., Srednja vas v Bohinju 76, 4267 Srednja vas, which is also the provider of e-business services (hereinafter: the seller). The use of the seller’s websites is subject to these general terms and conditions, as well as the applicable regulations of the Republic of Slovenia in the field of e-commerce. By registering or placing an online order, users expressly agree to their content and enter into a contractual relationship with the seller, confirming that they are capable of bearing the rights and obligations arising from this contractual relationship. The user is bound by the general terms and conditions valid at the time of placing the online order and is specifically informed of these terms each time an order is placed. By placing an order, the user confirms familiarity with them. The general terms and conditions define the operation of the online store “Gostilna Pri Hrvatu,” the rights and obligations of the user and the store, and regulate the business relationship between the seller and the buyer.

Definitions

• USER means any natural or legal person, as well as all natural persons using the online store “Gostilna Pri Hrvatu” on behalf of a legal entity. Upon registration in the online store, the visitor obtains a username, which is identical to their email address, and a password that uniquely identifies and links them to the entered data. User registration is also possible during the purchase process.
• SELLER means the company Gostilna Pri Hrvatu, Branko Slamar s.p., which operates an online store on its website.
• ITEMS are products or goods offered by the seller in the online store.

Login

The user undertakes not to attempt to log in and/or register for the use of the online store under the name of a third party. If the user wishes to change their email address at any time, they must send a request to info@prihrvatu.si. The change of email address will be carried out no later than within three working days, and the user will be notified by email.

Availability of Information

The seller undertakes to provide the buyer with the following information before the contract or offer becomes binding:

1. information about the seller’s company (company name and registered office, registration number),
2. contact details enabling quick and efficient communication (email, telephone),
3. essential characteristics of the items (including after-sales services and guarantees) and the validity period of this information,
4. availability of items (every item offered on the website should be available within a reasonable time),
5. conditions for delivery of items (method, place, and delivery time),
6. prices, which must be clearly and unambiguously stated, including whether they already include taxes, transport costs, and other charges, as well as the validity period of this information,
7. methods of payment and delivery or fulfillment, and the validity period of this information,
8. the validity period of the offer,
9. the period during which withdrawal from the contract is possible and the conditions for withdrawal,
10. an explanation of the complaint procedure, including all contact details of the customer support person or department.

Use

The user may use the seller’s websites, services, and information only for the purposes for which they are intended. The websites are not intended for any other purposes, such as systematic collection of data on the websites – either manually or by software, “hacking,” etc. The user undertakes not to use the seller’s websites maliciously. The seller has the right to immediately and without prior notice terminate the connection, revoke the username and password, and disable access to the website for a user reasonably suspected of performing network activities from their internet connection intended to saturate the network connection and/or overload the internet network or the seller’s website, thereby threatening the security and/or operation of the seller’s computers or equipment or those of third parties, until the violation is remedied.

Order

The sales contract between the seller and the buyer is concluded at the moment when the seller sends the buyer the first email regarding the status of their order (subject: confirmation of receipt of the order). From that moment onward, all prices and other conditions are fixed and apply to both the seller and the buyer. The sales contract (i.e., the first email regarding the order status) is stored electronically on the seller’s server.

Payment Methods

The seller provides the following payment methods:

• cash on delivery, whereby the seller reserves the right to request advance payment by bank transfer based on an offer/pro forma invoice for individual orders.
• bank transfer to the seller’s account based on an offer/pro forma invoice.
• payment with MasterCard, Visa, and Visa Electron credit/debit cards. We also accept MasterCard debit cards – payments are processed through the Paylike system (card payment system). During the purchase, you will not be redirected to another website.

Legal Entities

The purchasing process for legal entities is identical to that for natural persons (consumers), except that the legal entity must select the option “invoice to company” and confirm acceptance of these general terms and conditions. If the buyer requests an invoice issued to a legal entity, it is considered that they accept the business conditions applicable to legal entities. The main difference compared to natural persons (consumers) concerns the options for withdrawal from the contract: legal entities are only entitled to return delivered items under warranty conditions and in cases of defective items. Legal entities do not have the right to withdraw from the contract within 14 days of receiving the item without stating a reason, as applies to consumers (natural persons). These General Terms and Conditions also apply to purchases by legal entities, except for the above-mentioned right of withdrawal.

Consumer’s Right to Withdraw from the Contract

A consumer (this applies exclusively to natural persons acquiring an item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receiving the items that they withdraw from the contract without having to state a reason for their decision. The withdrawal period begins one day after the date of receipt of the items. The consumer shall notify the seller of the withdrawal by email to: info@prihrvatu.si.

In the event of withdrawal from the contract, the consumer must return the received item at their own expense either by mail to the seller’s address: Gostilna Pri Hrvatu, Branko Slamar s.p., Srednja vas v Bohinju 76, 4267 Srednja vas, or personally deliver it to the seller’s address. Returning the received items within the withdrawal period is considered a notice of withdrawal from the contract. The consumer must return the item undamaged, in unchanged quantity, and in the original sealed packaging, unless the item has been destroyed, damaged, lost, or reduced in quantity through no fault of the consumer.

Warranty

Items are covered by a warranty if this is stated on the warranty certificate or invoice. The warranty is valid subject to compliance with the instructions on the warranty certificate and upon presentation of the invoice. Warranty periods are stated on the warranty certificates or invoice. Information regarding the warranty is also provided on the product presentation page. If there is no warranty information, the item has no warranty or the information is currently unknown. In the latter case, the buyer may contact the seller, who will provide updated information.

Material Defect

A defect is considered material:

1. if the item does not have the properties necessary for its normal use or trade;
2. if the item does not have the properties necessary for the specific use for which the buyer purchased it, which was known or should have been known to the seller;
3. if the item does not have the properties and qualities expressly or implicitly agreed upon or prescribed;
4. if the seller delivered an item that does not match the sample or model, unless the sample or model was shown for informational purposes only.

Delivery

The seller reserves the right to choose the delivery service through which the order can be fulfilled more efficiently.

Personal Data Protection Policy

The protection of your personal data is very important to us. Therefore, in addition to quality content, we also ensure your right to decide how your data is used. This privacy policy governs the collection, storage, and processing of personal data collected by the controller from users.

Data Controller

The controller of the personal data collection is the company Gostilna Pri Hrvatu, Branko Slamar s.p., Srednja vas v Bohinju 76, 4267 Srednja vas. The authorized person regarding personal data protection can be reached at info@prihrvatu.si.

Use of Cookies

As a user of the website www.prihrvatu.si, you agree that cookies will be stored on your computer to ensure the operation of all website functions, web analytics, and advanced advertising.

Legal Notice

All content published on www.prihrvatu.si is the property of Gostilna Pri Hrvatu, Branko Slamar s.p. Without permission from the company, the content may not be copied, reproduced, or distributed in any other way.

Limitation of Liability

The seller strives to ensure the accuracy and up-to-dateness of the information published on its websites. Users use the information on the seller’s websites at their own risk. The seller shall not be liable for any direct or indirect damage arising from the use of information and/or services on the seller’s websites or from any errors or inaccurate data found on the websites.

Links to Other Websites

Certain links from the seller’s websites may lead to other websites that are not managed, controlled, or checked by the seller. The seller provides these links only as a useful supplement for users.

Copyright

All copyrights on the online store website (including all images, photographs, animations, videos, music, text, and files) are the exclusive property of the seller.

Final Provisions

The seller may amend these general terms and conditions without prior consent of users. These general terms and conditions are valid from: 30 August 2022.